Privacy Policy

Vicomptel USA Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit our website, engage us for services, or interact with our business operations. By using our website or services, you consent to the collection and use of information as described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you contact us, request a consultation, fill out a form, send an email, or enter into a service agreement, including:

• Full name, job title, and business name
• Email address, phone number, and mailing address
• Information about your business, technology environment, and service needs
• Payment and billing information (processed by third-party payment providers)
• Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, referring URLs, and time spent on pages
• Device identifiers and device type
• Cookies and similar tracking technologies (see Section 7 below)

1.3 Information Collected in Connection with Services

When Company performs services for you, we may access, process, or become exposed to information related to your business technology environment, which may include:

• Network configurations, device lists, and system architecture information
• User accounts, credentials (which are handled per our security practices and are not retained after service completion unless explicitly agreed in writing)
• Call records, access logs, and surveillance footage from installed systems
• Business communications and data stored on or processed by systems we service

Company accesses such information solely for the purpose of performing contracted services and does not use it for any other purpose unless you specifically authorize a different use in writing.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, deliver, and invoice for services you have requested
• To communicate with you regarding proposals, service agreements, appointments, and project status
• To respond to your inquiries, support requests, or questions
• To send service-related notices, updates, and technical bulletins
• To improve our website, services, and customer communications
• To comply with legal obligations, industry regulations, and lawful government requests
• To protect the security, integrity, and safety of our systems, services, and customers
• To detect, investigate, and prevent fraud, unauthorized access, or misuse of services

3. Legal Basis for Processing (California and Other U.S. Jurisdictions)

To the extent the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), or similar U.S. state privacy laws apply, Company processes personal information based on one or more of the following legal bases:

• Performance of a contract: Processing is necessary to fulfill our contractual obligations to you under a service agreement.
• Legitimate business interests: Processing is necessary for our legitimate business purposes, including operating our business, providing services, improving our offerings, and protecting our systems and customers.
• Legal compliance: Processing is necessary to comply with applicable laws, regulations, subpoenas, court orders, or other lawful government requests.
• Consent: Where required, we will obtain your consent before processing your information for purposes beyond those necessary to perform services or comply with law.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including payment processors, cloud service platforms (e.g., for email and document storage), scheduling and project management tools, and IT support tools. These providers are contractually obligated to use your information only to provide services to us and in accordance with this policy.

4.2 Manufacturers and Distributors

When you authorize us to procure equipment, software, or services from manufacturers or distributors on your behalf, we may share relevant project and contact information with those vendors to facilitate orders, warranty registration, and technical support.

4.3 Legal Requirements and Protection

We may disclose information if required to do so by law, regulation, court order, subpoena, or other lawful governmental request, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Company, our customers, or the public.

4.4 Business Transfers

If Company is involved in a merger, acquisition, sale of assets, financing, or dissolution, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Business records, including service agreements, project documentation, and communications, are retained for a minimum of seven (7) years from the date of last activity or as required by applicable law. Equipment system logs and access records are retained for a minimum of one (1) year, or longer where required by law or the applicable service agreement. When your information is no longer needed, we securely delete or anonymize it.

6. Data Security

Company implements reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, use, modification, disclosure, or destruction. Safeguards include access controls, encryption of sensitive data in transit, secure storage practices, and regular security reviews. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. You acknowledge and agree that any information you transmit or submit through our website or in connection with services is at your own risk.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to collect information about your browsing activity. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Required for the website to function properly, including navigation, security, and session management. These cannot be disabled without affecting website functionality.
• Analytics cookies: Help us understand how visitors use our website, which pages are most visited, and how users navigate through the site. This information is used to improve website performance and user experience.
• Functionality cookies: Remember your preferences and settings to improve your experience on return visits.

You may control cookies through your browser settings. Disabling non-essential cookies may affect certain features of our website.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or resources not operated by Company, including websites of equipment manufacturers, cloud service providers, or industry organizations. This Privacy Policy does not apply to any third-party website or service. We are not responsible for the privacy practices, content, or security of any third-party site. We encourage you to review the privacy policies of any third-party sites you visit.

Additionally, Company may configure or integrate third-party services (such as Microsoft 365, Google Workspace, or cloud communication platforms) as part of our service delivery. The privacy practices of those third-party services are governed by their own privacy policies and terms of service, for which Company bears no responsibility.

9. Children's Privacy

Our website and services are directed to businesses and business professionals. We do not knowingly collect personal information from individuals under the age of eighteen (18). If we learn that we have collected personal information from someone under 18 without verification of parental or guardian consent, we will delete that information as promptly as possible.

10. Your Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request that we disclose what personal information we collect, use, disclose, and sell about you, including the categories of information, specific pieces of information, and the purposes for which it is used.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: Company does not sell your personal information. To the extent we share information with service providers (as described in Section 4), such sharing may constitute "sharing" under CPRA. You may opt out of such sharing by contacting us using the information below.
• Right to Limit Use of Sensitive Personal Information: We do not collect or use sensitive personal information beyond what is necessary to provide services or comply with law.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information in Section 15. We will verify your identity before responding to your request. You may designate an authorized agent to make requests on your behalf, provided you give written authorization and we can verify your identity directly.

11. Your Rights Under Other State Privacy Laws

If you are a resident of a U.S. state with an enacted comprehensive privacy law (including but not limited to Virginia, Colorado, Connecticut, Texas, or similar jurisdictions), you may have additional rights. Contact us using the information in Section 15 to exercise any rights available to you under applicable state law.

12. Surveillance and Access Control System Data

Where Company installs or services surveillance cameras, access control systems, video management systems (VMS), or similar monitoring systems, you acknowledge and agree that:

• You are solely responsible for complying with all applicable federal, state, and local laws governing the use of surveillance, recording, and access control systems, including but not limited to notification requirements, consent requirements, and restrictions on recording.
• Company makes no determination regarding the lawfulness of your use of such systems and bears no liability for your failure to comply with applicable law.
• Surveillance footage, access logs, and related data stored on systems serviced by Company are your property and responsibility. Company does not access, monitor, or review such data except as necessary to perform contracted service.
• You are responsible for data retention, backup, and security of surveillance and access control records.

13. Data Breach Notification

In the event of a breach of our systems that compromises your personal information, Company will notify affected customers in accordance with California Civil Code Section 1798.82 and any other applicable breach notification law. Notice will be provided within the timeframe required by applicable law after Company becomes aware of the breach.

14. Changes to This Privacy Policy

Company may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated policy will be posted on this page with a revised "Effective date." We encourage you to review this Privacy Policy periodically. Continued use of our website or services after any revision constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Vicomptel USA Inc.
Email: info@vicomptelusa.com
Toll free: (844) 769-6995
Local: (510) 252-9688